Senior Business Operations Manager (gn) @ High-Growth Consumer Food Brand, Berlin

This is a Foodlabs portfolio venture. Find out more about us and other opportunities in the portfolio here.

About the Venture

LAP is a grab-and-go coffee chain operation in micro size hubs - offering products at a price point customers can afford every day, multiple times a day. In short, we are on a mission to make the specialty coffee experience more accessible, digital, and convenient. 

In a world where services continue to move more towards digitalisation, LAP (Life Among People) is bringing back the human touch paired with the personalisation and convenience that modern consumers have gotten used to.

Centred around emotion - the smell of a morning coffee, the warmth of a coffee cup, the social interaction and conversations shared over a coffee, the smile of the barista - we’re making high-quality coffee radically more accessible.

About the Role

We are looking for a data-driven, strategic, and hands-on Business Operations Manager to join our Berlin team. This role is pivotal in supporting our Founders by enabling data-backed decision-making across finance, expansion, and operational strategy. As a trusted partner, you will bring rigor, insight, and an analytical approach to drive LAP’s growth and operational excellence. If you’re excited about joining a fast-growing company with high visibility, ownership, and impact, this is the role for you.

Data-Driven Strategy & Operational Excellence

• KPI Tracking & Reporting: Develop dashboards and reporting tools to provide visibility into key metrics across store performance, pricing, supply chain, and expansion.

• Forecasting & Modeling: Build forecasting models and test assumptions to support data-backed decision-making across our operations, finance, and expansion efforts.

• Operational Strategy: Define frameworks for pricing, develop criteria for expansion, benchmark store performance, and evaluate product rollouts.

Finance & P&L Analysis

• P&L Insights: Partner closely with the finance team to dissect P&L data, resolving any discrepancies and providing insights to inform operational and strategic decisions.

• Cost Management: Drive initiatives focused on labor efficiency, stock optimization, and setup costs, all aimed at operational efficiency and profitability.

Supply Chain Optimisation

• Process Improvement: Design and manage scalable supply chain initiatives, including inventory procurement, vendor relationships, and in-store inventory optimisation.

• Inventory Management: Establish processes to ensure efficient stock levels and cost-effective procurement, continually refining strategies to enhance store performance.

About You

• Experience: At least 4 years in a business operations or strategic role, ideally combining experience within startups or high-growth companies and top-tier management consulting. Operational excellence experience is a strong plus.

• Analytical Mindset: You’re skilled in data analytics, SQL, and can navigate complex datasets to extract insights and drive decisions.

• Problem-Solving Approach: You bring a structured, solution-oriented approach to solving complex challenges and excel in an entrepreneurial, fast-paced environment.

• Communication Skills: Clear communicator, able to translate data insights into actionable strategies for cross-functional teams.

• Language Skills: Fluent in English; German proficiency is a plus.

Why Join

• Impact & Ownership: Work directly with the Founders and be integral to LAP’s growth journey, with a high level of ownership and visibility.

• Innovative Team: Be part of an ambitious team dedicated to transforming the coffee experience, blending tech-driven personalization with real-world connections.

• Growth Opportunity: Join LAP at a pivotal stage, with room for growth, professional development, and the chance to shape your role as we scale.

• Perks: Competitive salary, equity options, and benefits designed to support your health, wellness, and work-life balance.